3D Help

Firefox Logo

We detect that you are using Mozilla Firefox as your web browser (on Microsoft Windows). If you need help configuring Firefox to view 3D content, click here.

Chrome Logo

We detect that you are using Mozilla Firefox as your web browser (on an Apple device). If you need help configuring Firefox to view 3D content, click here.

Chrome Logo

We detect that you are using Google Chrome as your web browser (on Microsoft Windows). If you need help configuring Google Chrome to view 3D content, click here.

Chrome Logo

We detect that you are using Google Chrome as your web browser (on an Apple device). If you need help configuring Google Chrome to view 3D content, click here.

IE11 Logo

Microsoft Internet Explorer, beginning with version 11, fully supports WebGL graphics technology, and so IE11 should work properly with this website.

If you encounter any issues with IE11, please let us know.

IE8 Logo

We detect that you are using Internet Explorer 10 as your web browser. To view 3D content in this browser, you must have Microsoft Silverlight 5.0 or greater installed on your system. Click here for more information.

IE8 Logo

We detect that you are using Internet Explorer 9 as your web browser. To view 3D content in this browser, you must have Microsoft Silverlight 5.0 or greater installed on your system. Click here for more information.

Safari Logo

We detect that you are using Safari as your web browser (on Microsoft Windows). Unfortunately, Safari for Windows does not support 3D graphics rendering using WebGL.

Safari Logo

We detect that you are using Safari as your web browser (on an Apple device). If you need help configuring Safari to view 3D content, click here.

Opera Logo

We detect that you are using Opera as your web browser (on Microsoft Windows). If you need help configuring Opera to view 3D content, click here.

Opera Logo

We detect that you are using Opera as your web browser (on an Apple device). If you need help configuring Opera to view 3D content, click here.

Unknown Browser

Unfortunately, we are unable to detect which web browser you are using to view our website (perhaps because Javascript is disabled or you are using a mobile device).

For a complete list of all browsers compatible with this website, click here.


Frequently Asked Questions

  1. Can I reorder a 3D design that I previously purchased?
  2. Can I create a 3D design now, but order it at a future date?
  3. How do I zoom and rotate the 3D view?
  4. Why does it take so long to see the 3D view?
  5. Which browsers support viewing 3D content?
  6. My browser doesn’t support 3D viewing. Can I still use the site?
  7. Can I use the site with simple 2D instead of 3D?
  8. Can I view 3D when using Windows Remote Desktop?
  9. Can I use the 3D view in two different browser windows at the same time?

  • Can I reorder a 3D design that I previously purchased?

  • Yes. Whenever you purchase one of your 3D designs, it is automatically saved in the “MY DESIGNS” folder and you can purchase it again at a later date. Simply login to your account (click here to login), and then go to the “MY DESIGNS” folder. There you will see all previous 3D designs that you have created. Below each design is a button that allows you to view and reorder it. When you reorder the design, the website may assign a new number to it, and the price may be updated to reflect any changes in costs since the original design was created.

  • Can I create a 3D design now, but order it at a future date?

  • Yes, this is easy to do. First, you need to login to your account (click here to login). Once you are logged into your account, create your new 3D design and add it to your shopping cart as if you were going to purchase it immediately. This will cause your 3D design to be saved in the “MY DESIGNS” folder. Then, you can simply empty your shopping cart without making the purchase, but your new design will still remain in the “MY DESIGNS” folder.

  • How do I zoom and rotate the 3D view?

  • The 3D view can be zoomed (in or out) using various mouse gestures. On a Windows system, the mouse scroll wheel (what’s a scroll wheel?) is used for zooming. Note that many Windows laptops have a mouse touchpad (what’s a touchpad?) which mimics the scroll wheel function when the finger is slid along the side of the trackpad. The 3D view can be rotated by clicking on the 3D image with the mouse and then dragging the mouse.

    When using the Mac OS or a mobile device with a touchpad or a touchscreen, the zoom and rotate are accomplished using typical pinching and sliding gestures that are common to such multi-touch devices (what is multi-touch?).

  • Why does it take so long to see the 3D view?

  • Three dimensional graphic images require a great deal of memory, so a fast internet connection is required for the best possible viewing experience. During the early steps of the 3D design process, the 3D image must occasionally be updated, which requires your web browser to retrieve a (possibly quite large) file from the website, and this may take a noticeable amount of time if your internet connection is slow. In addition, the very last step of the 3D design process (after you have made all of the customizations and pressed the “PREVIEW” button) requires an even longer delay before the preview can be shown to you. During this delay, your own unique and particular customizations are being precisely applied to the item you have designed. This process requires some computation time by our servers (typically 30 to 60 seconds, but perhaps longer if our servers are busy). After this delay, you will enjoy seeing your design in 3D for the first time. Thereafter, our website will remember your unique design, and you won’t experience this delay again when you view your unique design on a future visit.

  • My browser doesn’t support 3D viewing. Can I still use the site?

  • Yes. It isn’t as much fun, but you can use the site in 2D mode rather than 3D mode. The next question (below) explains how to switch the design process from 3D to 2D.

  • Can I use the site with simple 2D instead of 3D?

  • Yes. If you are in a hurry and don’t have time to wait for pretty 3D pictures, you can choose to design and view your custom item in 2D rather than 3D. Two dimensional images do not require as much memory as three dimensional images, so if you have a slow internet connection or are late for an important appointment, you might prefer to use 2D. In the upper right-hand corner of the designer (see image below), there are a pair of buttons that can be used to switch between 2D and 3D design views. Switch over to 2D, and the design process should move along faster.

    2D/3D button

  • Can I view 3D when using Windows Remote Desktop?

  • No. You cannot see a 3D view of your designs if you are operating this website via a Windows Remote Desktop connection.

  • Can I use the 3D view in two different browser windows at the same time?

  • Not recommended. Two simultaneous connections to the website from the same physical device, both attempting to view 3D content, may lead to unexpected results.


    Additional WebGL Information

    Additional information about how well your web browser makes use of WebGL technology can be found at the following link:

    www.browserleaks.com